01 The short version
When you buy a plan or credits, the credits are added to your account right away and can be used immediately. Like most software-as-a-service products, used credits and fees for service already provided are generally non-refundable. That said, we always refund genuine billing errors, and we look at every request fairly.
02 When you can & can't get a refund
Eligible for a refund
- Duplicate charge - you were billed twice for the same purchase.
- Incorrect amount - you were charged the wrong amount due to an error.
- Charged after cancellation - you were billed for a renewal you had already cancelled.
- Failed delivery - payment succeeded but credits were not added to your account, and we can't fix it.
- Unused, within 7 days - you bought a plan or pack, have used zero credits from it, and email us within 7 calendar days of the charge. We verify zero usage from your account history before approving.
Not eligible
- Credits already used - once credits are consumed, that value can't be refunded.
- Change of mind after you've started using the plan.
- Partial periods - unused days, weeks, or credits at the end of a cancelled plan.
- Free signup bonus credits - these have no cash value.
- Recharge / top-up packs once any of those credits are used.
- Account suspended for violating our Terms.
If you believe your situation is fair but isn't listed above, write to us - we review every request individually.
03 Credits as a goodwill option
Where a cash refund does not apply under section 2, we may instead offer account credits - for example, where a confirmed fault on our side affected your usage. Credits are added to your Gleon account and can be used toward any plan or feature. Accepting credits is optional; it does not waive any refund you are eligible for under section 2.
04 How to cancel
You can cancel your subscription any time. Cancelling stops future renewals - your plan stays active until the end of the current billing period, and you keep access to the credits you've already paid for until then.
- From your account: Dashboard - Settings - Billing - Cancel subscription, or
- By email: write to hello@gleon.cloud from your registered email address.
We don't charge a cancellation fee. We simply stop the next renewal.
05 How to request a refund
- Email hello@gleon.cloud from your registered email address.
- Include your order / transaction ID, the date, and a short reason.
- We'll review and reply, usually within 3 business days.
- If approved, the refund goes back to your original payment method via Cashfree, typically within 5-10 business days (your bank may take longer).
06 Good to know
- Refunds are issued in the original currency and to the original payment method only.
- Any applicable taxes are handled per law; payment-gateway fees may be non-recoverable on some refunds.
- We may decline refund requests that show signs of abuse or fraud.
- This policy works together with our Terms of Service and Privacy Policy.
07 Contact
Questions about a charge or refund?
Gleon OS - hello@gleon.cloud
Based in: Rajkot, Gujarat, India